After-Sales Service & Parts Support
Our commitment doesn't end at delivery. We support your machine for its entire lifecycle.
Our After-Sales Commitment
24/7 Expert Remote Troubleshooting for Concrete Pumps
Our after-sales support isn't outsourced customer service; it's handled directly by our veteran fleet managers and hydraulic and electrical engineers. Via live video inspection, we quickly diagnose issues and provide precise used heavy machinery repair solutions, saving you time and preventing costly local misdiagnoses.
Lifetime Supply of Genuine Concrete Pump Parts
Leveraging our 12-year domestic supply chain, we offer all our clients direct procurement for genuine SANY and Zoomlion spare parts, as well as high-quality aftermarket alternatives. Shipped directly to your job site via international express, we eliminate the hassle and high markups of local construction equipment dealers.
"Ready-to-Work" Arrival Guarantee for Used Pumps
We guarantee that upon arrival at your destination port, the core components—including the engine assembly, main hydraulic pump system, and boom steel structure—will be in full working order. In the rare event of a prep oversight preventing initial operation, Shirun Heavy will provide free technical support and the necessary replacement parts to get you pumping immediately.
Exclusive Fleet Maintenance Protocols & SOPs
We don't just deliver a machine; we deliver our operational blueprint. Every truck comes with Shirun Heavy's proprietary Standard Operating Procedure (SOP) for used pump maintenance. We pass our 10-million-cubic-meter concrete pumping experience directly to your operators, helping you maximize machine lifespan and ROI.
Lifetime Supply of Genuine & Premium Aftermarket Parts
Backed by our robust supply chain from managing a 50+ pump truck fleet, Shirun Heavy offers comprehensive, affordable, and fast direct shipping of parts for major brands like SANY and Zoomlion. From daily consumables to core assemblies, we are your most reliable global logistics partner.
Pumping System Consumables
- Spectacle wear plates & cutting rings
- S-valves & delivery cylinders
- Concrete delivery pipes, elbows & end hoses
- Concrete pistons & complete seal kits
Core Power & Nervous System
- Main hydraulic pumps & multi-way valve assemblies
- Boom cylinders & counterbalance valves
- HBC remote controls & genuine receivers
- PLC control modules & sensors
Heavy-Duty Mobility Support
- Transfer cases & driveshaft assemblies
- Genuine engine filters & maintenance kits
- Reducers & slewing bearings
Framework & Performance Renewal
- Outrigger structural parts & support pads
- Hopper assemblies & agitator units
- High-pressure washing equipment
- Auto-lubrication system kits
Expert 1-on-1 Parts Matching & Procurement
No wrong parts, no endless waiting. Our engineers manually verify every request to ensure a perfect fit for your machine.
Submit Your Request
Contact us via our inquiry form, WhatsApp, or email. Please provide your machine brand, model, and manufacturing year. For the fastest matching, include a photo of the nameplate or the damaged part.
Expert Matching & Quoting
Our technical experts will cross-reference your information within our supply chain to find the exact genuine or premium aftermarket part. Within 24 hours, we will send you a detailed Proforma Invoice (PI) including the part cost and estimated international shipping.
Confirmation & Payment
Once you approve the quote, we will guide you through our secure Telegraphic Transfer (T/T) payment process.
Fast Global Dispatch
Upon payment receipt, standard wear parts are dispatched via DHL/FedEx within 1 to 3 business days. For large assemblies, we arrange optimal air or sea freight. We provide end-to-end logistics tracking until the part safely reaches your job site.
Transparent, Practical & Reliable Used Machinery Warranty
Buying used equipment is different from buying new; reasonable wear is part of its cost-effectiveness. Shirun Heavy refuses to make empty promises. Relying on our rigorous pre-export preparation, we provide the following practical and solid guarantees.
What We Cover
Initial Startup Guarantee for Core Components
We guarantee that upon arrival at the destination port and during the initial startup test (typically within 30 days of the Bill of Lading), the three core systems—the engine assembly, main hydraulic pump system, and boom steel structure—will be in proper working condition. In the rare event of a major "dead-on-arrival" failure due to our prep oversight, we will provide free diagnostics and necessary core replacement parts.
100% Data Authenticity Warranty
Backed by our proprietary system, we take full responsibility for every used pump truck digital health report we issue. We warrant that the machine's verified operational hours and major maintenance records are absolutely authentic and untampered.
Lifetime Free Remote Technical Support
Hardware warranties have time limits, but Shirun's expert support does not. Throughout the machine's entire lifecycle, you will receive free, 24/7 heavy machinery troubleshooting and video guidance from our veteran engineering team.
Clear Warranty Exclusions
To ensure fair and transparent transactions, this warranty EXCLUDES:
- All standard wear parts and consumables (e.g., delivery pipes, spectacle plates, pistons, filters, hydraulic fluids)
- Any damages caused by local improper operation, lack of maintenance, or use of substandard fluids
Need After-Sales Support?
Our team responds within 2 hours on business days. For urgent issues, WhatsApp is the fastest channel.