Frequently Asked Questions
Used Pump Truck Buying FAQ
Key questions about buying used concrete pump trucks from China, including inspection, payment, shipping, and support.
Frequently Asked Questions
I. Company & Credibility
Q.1 Are you a trading company or a direct owner?
We are a direct fleet operator managing over 50 owned units. You deal directly with the equipment owner, with no intermediaries involved, ensuring true source pricing.
Q.2 Why was your company established in 2021 if you have 12 years of experience?
Our core team has operated its own concrete pump truck fleet since 2013. The company was formally established in 2021 to expand into global exports and supply fleet-sourced equipment directly to international buyers.
Q.3 Can I visit your facility or inspect the machines remotely?
Yes. You are welcome to visit our facility in Zhengzhou. We also provide real-time video inspections and live performance testing upon request.
Q.4 What brands do you supply?
We specialize in leading Chinese brands, including SANY, Zoomlion, and XCMG used concrete pump trucks and line pumps.
II. Machine Condition & Preparation
Q.5 How do I verify the machine's year and working hours?
Each machine comes with a fully traceable digital record through our internal system. We guarantee that operational hours and maintenance history are authentic and not altered.
Q.6 What preparation is done before shipment?
We do not perform cosmetic refurbishment. Every machine undergoes deep maintenance, testing, and mandatory replacement of critical wear parts to meet job-site standards.
Q.7 Will the machine be ready to work upon arrival?
Yes. Our goal is to deliver equipment that can be deployed immediately, minimizing downtime and additional repair costs.
Q.8 Do the machines include remote controls?
Yes. All units are delivered with tested original HBC remote controls or equivalent professional-grade systems, including receivers.
III. Pricing & Payment
Q.9 Why do your prices differ from other suppliers?
We offer direct-from-source pricing. However, we do not compete by lowering quality. Our pricing reflects real machine condition, verified data, and reliable performance.
Q.10 What payment methods do you accept?
We accept bank transfer (T/T) to a corporate account. Standard terms are 30% deposit and 70% balance before shipment after final inspection.
Q.11 Are there any hidden fees?
No. All quotations (FOB, CIF, or DAP) are fully transparent, with all costs clearly listed upfront.
IV. Shipping & Delivery
Q.12 How do you ship large equipment internationally?
We arrange transportation using suitable methods such as Ro-Ro vessels, flat rack containers, or bulk cargo, depending on the equipment and destination.
Q.13 What is the delivery timeline?
Preparation and inspection take approximately 7-15 days. Shipping time depends on the destination port. A detailed timeline is provided during quotation.
Q.14 Do you handle customs clearance in my country?
We manage all export procedures in China and provide complete documentation. Import clearance is handled by your local agent, with our support if needed.
Q.15 What documents will you provide?
We provide all required documents, including Commercial Invoice, Packing List, Bill of Lading (B/L), Certificate of Origin (C/O), and equipment manual.
V. Support & After-Sales
Q.16 What warranty do you offer?
We provide Initial Startup Support, ensuring that core systems (engine, main pump, and boom) are fully functional upon arrival. We also guarantee the authenticity of all equipment data.
Q.17 How do I get support if the machine breaks down?
We reply within 2 business hours and provide ongoing remote technical support via video and direct consultation.
Q.18 Do you supply spare parts?
Yes. We provide long-term access to genuine and high-quality aftermarket parts for SANY and Zoomlion equipment.
Q.19 How quickly can parts be delivered?
Quotes are typically issued within a few hours. Standard parts are dispatched within 1-3 days after payment.
Q.20 Do you provide operator training or maintenance guidance?
Yes. Each machine includes a detailed maintenance SOP based on our operational experience, helping your team maintain performance and extend equipment lifespan.
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